CUSTOMER CHURN: 12 WAYS TO STOP CHURN IMMEDIATELY

What is customer churn?

Why does churn matter?

Companies lose $1.6 trillion per year due to customer churn!

12 ways to reduce customer churn

1. Analyze why churn occurs

FACT: 68% of customers leave because they think a company doesn’t care about them.

2. Engage with your customers

3. Educate the customer

4. Know who is at risk

5. Define your most valuable customers

6. Offer incentives

7. Target the right audience

8. Give better service

9. Pay attention to complaints

10. Make your best people deal with cancellations

11. Flaunt your competitive advantages

12. Offer long term contracts

Conclusion

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